Terms And Conditions

Effective Date: 1st Nov 2024

Najma Al Mashka LLC, a company incorporated under the laws of Dubai, United Arab Emirates (referred to herein as “Najma Al Mashka”, “we”, “our”, or “us”), operates the e-commerce website https://baytana.ae/and its related sub-domains, sites, services, and tools (collectively referred to as the “Website”). The Website is provided as a service to you and is intended to allow you and other users to browse and order home  and Indo-Arabic fusion products and other goods or services (“Products”) offered for sale on the Website (“Services”).

By accessing or using the Website, you agree to the following terms and conditions (“Terms”). Please read them carefully. If you do not agree to these Terms, do not use the Website. For any questions, contact us at contact email

  1. Acceptance of Terms

By using the Website, you agree to these Terms and our Privacy Policy. Changes in law or our business practices may require updates to these Terms (“Revised Terms”). We encourage you to review the Terms periodically. Your continued use of the Website signifies your acceptance of the latest Terms. If you do not agree to the Revised Terms, you must stop using the Website.

  1. User Conduct and Content

You agree to comply with all applicable laws and regulations when using the Website. You are solely responsible for ensuring your compliance with such laws.

The Website may allow you to post reviews, comments, questions, or other content (“User Content”). By submitting User Content, you grant Baytana  a perpetual, irrevocable, non-exclusive, royalty-free, transferable license to use, reproduce, modify, adapt, publish, translate, and distribute such content worldwide.

You agree not to post any content that is defamatory, inflammatory, infringes intellectual property rights, or violates any law.Baytana reserves the right to monitor, edit, or remove any User Content at its sole discretion.

  1. Account and Registration

To purchase Products on the Website, you may register and create an account (“Account”) or place an order as a guest. By creating an Account, you become a “Registered User”.

To register, you must:

  • Be at least 21 years old.
  • Provide accurate, current, and complete information.
  • Maintain the confidentiality of your Account and password.

You are responsible for all activities under your Account. Baytana reserves the right to refuse service, terminate Accounts, or cancel orders at its sole discretion.

  1. Services, Orders, Pricing, and Payment

The Services include:

  • Providing access to the Website for purchasing Products.
  • Arranging delivery of purchased Products through third-party logistics providers.
  • Offering customer support for queries related to your orders.

You agree to pay the full amount for Products, including shipping costs, as indicated during checkout. All prices are displayed in AED (United Arab Emirates Dirhams).

Baytana may refuse orders if:

  • The Product is out of stock.
  • Payment authorization is not obtained.
  • Shipping restrictions apply.
  • There is a pricing or Product error.

Payment methods include:

  • Credit/debit cards (Visa, MasterCard).
  • Payment links sent via email or SMS.
  • Bank transfers to the company account.
  1. Shipping and Delivery
  • Shipping Areas:We deliver to most areas in the UAE. However, we do not deliver to remote locations, islands, or security-controlled zones. Additional fees may apply for inaccessible areas.
  • Delivery Time: Delivery times range from2 to 7 working days, depending on the location and Product availability.
  • Risk of Loss:Risk of loss and title for Products pass to you upon delivery.

If you provide incorrect delivery information, Baytanais not responsible for delays, lost Products, or incorrect deliveries.

  1. Returns and Refunds
  • Return Policy: You may return Products within 14 days of delivery, provided they are unused, in their original packaging, and accompanied by the original invoice.
  • Refunds: Refunds will be issued to the original payment method, minus any applicable bank charges.
  • Non-Returnable Items:Customized Products, bedding, mattresses, and assembled furniture are non-returnable.

To initiate a return, contact us at – Email

  1. Warranties and Disclaimers
  • Product Warranties: Any warranties for Products are provided by the manufacturer. Baytana does not provide additional warranties unless explicitly stated.
  • Website Disclaimer: The Website and Services are provided “as is” and “as available”.Baytana makes no warranties, express or implied, regarding the accuracy, completeness, or reliability of the Website or Products.
  1. Limitation of Liability

To the fullest extent permitted by law, Baytanashall not be liable for:

  • Indirect, incidental, or consequential damages.
  • Loss of profits, data, or goodwill.
  • Damages arising from your use of the Website or Products.

In no event shall Baytana‘s liability exceed the amount paid by you for the Product in question.

  1. Intellectual Property

All content on the Website, including text, images, logos, and trademarks, is the property of Baytana or its licensors. You may not use, reproduce, or distribute any content without prior written permission.

  1. Governing Law and Jurisdiction

These Terms are governed by the laws of the United Arab Emirates. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai.

  1. Changes to Terms

Baytana reserves the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Website constitutes acceptance of the revised Terms.

  1. Contact Us

For questions or concerns about these Terms, please contact us at:

Email:- management@baytana.ae

Phone: – 97 150 484 3910

Address:- Head Office  Royal Palm Business Center 13th Floor Citi Bank Building Umm Hurair 2, Dubai.

By using the Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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